Many SunCoast transmissions, torque converters and valve bodies include a refundable core charge. You pay it at checkout, and we refund it once your old unit (the "core") is returned, SunCoast inspects it, and SunCoast credits us for it.
1. Return your core within 7 days
Your core is due back within 7 days of the day you receive your new SunCoast part. SunCoast gives us a limited window to get cores to them, so we need yours quickly to pass the credit back to you. Cores returned late may get a reduced refund or no refund.
2. Call us for your RMA, then ship straight to SunCoast
Call us at 228-206-7345 before you ship. We'll get you the return number (RMA) SunCoast requires. Then ship the core directly to SunCoast (not to our shop), with the RMA number written on the outside of the box:
SunCoast Performance
Attn: Core Returns (RMA #)
631 Anchors Street NW
Fort Walton Beach, FL 32548
A core shipped without an RMA can't be credited.
3. You pay return shipping
You pay to ship the core back. We recommend a trackable shipping method. We are not responsible for cores that are lost or damaged on the way back.
4. What your core must be
These requirements come straight from SunCoast. Your core has to meet all of them for a refund.
Eligibility. Your core must be:
- Identical to the part purchased (same make, model, and part number).
- Complete, rebuildable, and free from excessive damage.
- Returned in the original box or packaging in which the replacement part was received.
Condition. The returned core must:
- Rotate freely (if applicable)
- Be free of excessive damage
- Be free from severe rust or corrosion
- Be drained of all fluids (if applicable)
- Be properly packaged to avoid shipping damage
SunCoast's deductions. SunCoast may deduct from the core refund or deny it:
- Incomplete or missing core paperwork: $25.00
- Partial cores returned (e.g. missing parts or hardware): up to 85% deduction
- Core not returned in provided bag to contain possible fluid leakage: $25.00
- Excessive fluid leakage (e.g. oil, coolant, or debris): $50.00
- Incorrect core type submitted: No refund
- Packaging not returned or improper packaging resulting in damage: No refund
- Cores not returned in the original box or packaging: No refund
SunCoast does the inspection and its decision is final. If SunCoast deducts from or denies the credit, we pass the same deduction on to you.
Packing tips. Drain all fluids. Put the core in the plastic bag that came with your new part and seal it with the zip tie. Pack it in the box your new part came in, and include the core return form from the box. Leaking packages can be refused by the carrier.
5. When you get your refund
We refund your core charge after SunCoast inspects the core and credits our account. SunCoast says core refunds are issued within 20 business days of receiving and inspecting the core, and we refund you as soon as their credit posts. Refunds go back to your original payment method. If SunCoast deducts from the credit, your refund is reduced by the same amount.
Questions? Call 228-206-7345 or email obriensdandp@gmail.com.